For partners Who wants to smooth exchanges on products data The Comments consist in allowing to send messages on products and data Which in comparison of mails exchanges up to now Will allow to simplify and track all exchanges directly on products and data And so teams will be better organized to proceed enrichment phase with their suppliers which will lead in shorter time to market for products
On internal and shared tables, on each exchanged items, the users can send a comment to the account who published/collected the item.
Comments can be created from the following side views :
Send/Receive
Detail
Comments
The comment form requires two information to be created :
The target account
If only one account exchanged data on the item, the target account is set to that account name
If multiple accounts exchanged data on the item, the receiving account of the selected suggestion is proposed, and user can choose any account which exchanged data on that item
The content
By default each comment also contains the sending account and the sending user. The sending account is set to the account from which the comment is sent. And the sending user is set to the user first name and last who sent the comment.
Once created, a comment information cannot be changed, even if user or account name change.
For items that have never been exchanged, it is not possible to create a comment, as no one will be able to receive it.
In case an item has a suggestion from an account, but that item on that account does not exist anymore, the comment cannot be sent.
On internal and shared tables, on each item displayed in the grid, an icon is visible explaining if there are comments with their status.
Icon
Definition
It exists only closed comments on the item
It exists at least one comment opened and assigned to current account on the item
It exists at least one comment opened assigned to a partner on the item AND it does not exist any comment opened assigned to current account on the item
It does not exist any comment on the item
By clicking on that icon, the list of comments on the item can be opened.
Items can be filtered on the grid based on comment status and assignee. Any item having at least one comment matching the filter is displayed.
When a comment thread is created on a collected item (on an internal table), by default the user who published the item from the shared table is notified by email of the comment.
In case the publishing user is not active on partner side, the oldest active administrator on that partner is notified by email. If none exists, no notification is sent.
The recipient user is added to the list of subscribers on the comment thread and will be automatically notified of all following comment responses.
When a comment thread is created on a published item (on a shared table), no email notification is sent as no specific recipient user on partner side can be designated.
To monetize the Comments feature to customers, a feature toggle Comments history exists to limit the duration during which comments (threads) can be seen in the interface. By default this feature toggle is set to 90 days.
In App, when opening the Comments side view, users can only see comments (threads) that have been created on and less than the number of days set in the feature toggle.
Example:
Feature toggle Comments history = 90
Current date = 2023-05-01
Comment thread creation date
Displayed
2023-04-01 (J-31)
✔️ Yes
2023-02-01 (J-89)
✔️ Yes
2023-01-31 (J-90)
❌ No
2023-30-01 (J-91)
❌ No
Example:
Feature toggle Comments history = 0
Current date = 2023-05-01
Comment thread creation date
Displayed
2023-04-01 (J-31)
✔️ Yes
2023-02-01 (J-89)
✔️ Yes
2023-01-31 (J-90)
✔️ Yes
2023-30-01 (J-91)
✔️ Yes
When, on an item, there is a comment (thread) older than the feature toggle value:
That comment thread is not displayed
An information message is displayed to the user, from which he can contact the Product-Live team
Comments
Business context
For partners
Who wants to smooth exchanges on products data
The Comments consist in allowing to send messages on products and data
Which in comparison of mails exchanges up to now
Will allow to simplify and track all exchanges directly on products and data
And so teams will be better organized to proceed enrichment phase with their suppliers which will lead in shorter time to market for products
Create comments
On internal and shared tables, on each exchanged items, the users can send a comment to the account who published/collected the item.
Comments can be created from the following side views :
The comment form requires two information to be created :
By default each comment also contains the sending account and the sending user. The sending account is set to the account from which the comment is sent. And the sending user is set to the user first name and last who sent the comment.
Once created, a comment information cannot be changed, even if user or account name change.
For items that have never been exchanged, it is not possible to create a comment, as no one will be able to receive it.
In case an item has a suggestion from an account, but that item on that account does not exist anymore, the comment cannot be sent.
Search items with comments
On internal and shared tables, on each item displayed in the grid, an icon is visible explaining if there are comments with their status.
AND it does not exist any comment opened assigned to current account on the item
By clicking on that icon, the list of comments on the item can be opened.
Items can be filtered on the grid based on comment status and assignee. Any item having at least one comment matching the filter is displayed.
See comments
On internal and shared tables, on each item that has comments, the users can see any comments sent to any account and all its replies.
Comments and replies can be seen from the Comments side view.
Comments are listed from the most recent to the oldest with the below information for each comment :
For each comment, users can see how replies exist and expand the list of them.
Reply to a comment
On internal and shared tables, the users can reply to each comment on an item.
Users can reply to comments from the Comments side view.
Replies will automatically be sent to the account involved in the comment, and to the item which was commented.
Once created, a reply information cannot be changed, even if user or account name change.
In case the comment is on an item that does not exist anymore on the other account, the reply cannot be sent.
Close & reopen a comment
Only the users on the creator account of a comment thread can close it. Once a comment thread is close no more responses can be added to it.
Only the users on the creator account can reopen a closed comment thread.
Comments notifications
New comment thread
Comment thread response
Comment Notification email
When a comment email notification is sent, that email contains the following information :
IDENTIFIER(by index order)CLASSIFICATIONCATEGORYkeyCATEGORYvalueFeature Toggle
To monetize the Comments feature to customers, a feature toggle Comments history exists to limit the duration during which comments (threads) can be seen in the interface. By default this feature toggle is set to 90 days.
Configuration
To set the feature toggle Comments history :
Unlimited comments history
To set unlimited comments history, set it to 0.
Effect
In App, when opening the Comments side view, users can only see comments (threads) that have been created on and less than the number of days set in the feature toggle.
Example:
When, on an item, there is a comment (thread) older than the feature toggle value: